Need SAP APO GATP Consultant in Italy

Role: SAP APO GATP Consultant

Work Location: Italy
Job Type: Permanent

Skills & Description:
• Must have in depth technical and functional expertise in SAP APO / GATP
• Must have technical and functional expertise in SAP ECC SD
• Must have excellent communication and collaboration skills
• Must have excellent customer facing skills.
• Must have good English verbal and written communication skills
• Must demonstrate strong leadership and ownership skills

Description:
• The resource will integrate the Global Shelf-to-Cash Level 3 Operations and will provide Level 3 support for SAP GATP around the globe, within the ITIL framework.
• The GATP L3 resource roles and responsibilities include:
• Incident Management: complex issues, requiring very deep technical and business mastery, are escalated to the 3rd level resources for investigation and resolution. They are seen as the ultimate support resources.
• Problem Management: 3rd level resources are spending significant time in identifying root causes of incidents and in providing permanent fixes to avoid similar incidents to re-occur. They work in close collaboration with various operation resources, application owners, business owners and other organizations to develop and implement solutions that permanently eradicate incident root causes.
• Application enhancement: 3rd level resources work with project teams and product owners to assess, evaluate and sign off new applications or application changes for release to the production environment.
• Documentation and training: Maintain application and support related documentation and provide technical and functional trainings to other operations teams.

For any more details, please call me at PH: +44 - 208 432 9503 or Email me at Srujan.kumar@damcosoft.com